Cancellation policy

Pre-Order Cancellation Policy

Last updated: November 10, 2026

Some JMDC Living items are offered as pre-orders. These are small-batch products we’re making for you now, and they ship by the date shown on the product page.

Payment

Pre-orders are paid in full at checkout.

Cancelling a pre-order

You can cancel a pre-order for a full refund until the pre-order window closes, as listed on the product page. Email customercare@jmdcliving.com with your order number.

After the pre-order window closes, your order is in production and can no longer be cancelled.

Orders with in-stock items

If your order includes both pre-order and in-stock items, everything ships together once the pre-order is ready. Need your in-stock items sooner? Place them as a separate order.

Returns

Once delivered, pre-orders follow our Refund Policy: we’re unable to accept returns or exchanges, but if your order arrives damaged, defective, or incorrect, we’ll make it right.

Questions

Email customercare@jmdcliving.com.