Refund policy

Returns & Refunds

At JMDC Living, every product is handcrafted in small batches and intended for personal use. Because we cannot verify the condition or handling of products once they have been delivered, we are unable to accept returns or exchanges. For the safety of all our customers, all sales are final.

If you have questions before placing an order, we're always happy to help you choose the right product for your needs.

Damages, Defects & Incorrect Items

We take quality seriously. If your item arrives damaged, defective, or if you received the wrong product, please contact us within 5 days of delivery at customercare@jmdcliving.com.

Please include your order number, photos of the damaged product, and photos of the shipping box and packaging whenever possible.

Once verified, we will send a replacement at no additional cost. If a replacement isn't possible (e.g., item is out of stock or no longer offered), we will issue a refund to your original payment method.

How to Report an Issue

Email us at customercare@jmdcliving.com with:

Your order number

A description of the issue

Photos of the damaged/incorrect item

Photos of the shipping box and packaging, whenever possible

Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

Body creams, Body oils, Body washes, Hand soaps, Grooming products, Candles, Room & linen sprays, Reed diffusers..

Any other personal care or home fragrance products