Refund policy
Returns & Refunds
At JMDC Living, every product is handcrafted in small batches and intended for personal use. Because we cannot verify the condition or handling of products once they have been delivered, we are unable to accept returns or exchanges. For the safety of all our customers, all sales are final. This applies to all products, including body care, grooming, and home fragrance.
If you have questions before placing an order, we're always happy to help you choose the right product for your needs.
Damages, Defects & Incorrect Items
We take quality seriously. If your item arrives damaged, defective, or if you received the wrong product, please contact us within 5 days of delivery at customercare@jmdcliving.com.
Once verified, we will send a replacement at no additional cost. If a replacement isn't possible (e.g., the item is out of stock or no longer offered), we will issue a refund to your original payment method.
How to Report an Issue
Email customercare@jmdcliving.com within 5 days of delivery with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item
- Photos of the shipping box and packaging, whenever possible